COLLABORATION SOLUTION

IP TELEPHONY

 

DNIL offers the Unified Communications and Collaboration suite using Cisco and Digium (Asterisk). Unified communications (UC) is the integration of real-time communication services such as instant messaging (chat), Telepresence, IP telephony, video conferencing, Interactive Voice Response Integration, call control and speech recognition with non-real-time communication services such as unified messaging (integrated voicemail, e-mail and fax). Unified Communications also refers to a trend offering business process integration i.e. to simplify and integrate all forms of communications. This enables the optimization of business processes, reduction of response time and elimination of device and media dependencies.

UNIFIED ATTENDANT CONSOLE

Operators and front desk superior call re-routing and distribution tools. Unified Attendant Consoles (UACs) helps ensure that your teams handle all calls efficiently and professionally. We work with Cisco UACs which pair with Cisco Unified IP Phones and are supported on Cisco Unified Communications Manager and Cisco Business Edition platforms. The features include:

  • Call control
  • Directory sync
  • Contact management

CALL ACCOUNTING

Our call accounting solution helps our clients stay on top of their telephone usage by controlling the usage, auditing the PSTN bills, reporting departmental use and allocation of cost to calls within the infrastructure.

These systems collect data from the initial source’s phone extensions or devices, whether that system is a PBX, call processing server or VoIP gateway

TELEPRESENCE SOLUTION

Video conferencing solutions deliver grainy images, distorted audio and lost connections.

Experiences like this make it hard to have effective communications with remote teams. With full-spatial audio and high-definition video, we integrate the Cisco TelePresence platform which takes global collaboration to a level you would not receive with standard video conferencing solutions

TelePresence goes beyond typical video conferencing solutions. It is breakthrough technology that creates a live, “in-person” experience over an Internet Protocol (IP) network. Unlike typical video conferencing solutions, Cisco TelePresence makes it appear that all participants are seated around the same conference table—even when they are continents apart. Interoperability also enables you to connect to users of traditional video conferencing solutions.

For companies with offices, partners, or customers spread across the globe, Cisco TelePresence helps keep time-sensitive processes moving forward. Cisco TelePresence deepens the level of understanding and teamwork among meeting participants. They also help employees make decisions faster and work more effectively with partners and customers.

CONTACT CENTER SOLUTION

We consult, design and implement Cisco Unified Contact Center which is part of the Cisco Unified Communications application suite, which delivers intelligent call routing, network-to-desktop computer telephony integration (CTI), and multi-channel contact management to contact center agents over an IP network. We implement all the 3 flavours of the solution dependent on the client requirement and size. Which is:

Cisco Unified Contact Centre Express (UCCX)                                                       Cisco Unified Packaged Contact Center Enterprise (PCCE)                             Cisco Unified Contact Centre Enterprise (UCCE)

We also do a lot of bespoke integration to third party application platforms and customizations such as:

  • CTI integration to CRM solution
  • SMS to email integration
  • Report customization
  • Wallboard solution